Welcome to CHM CLUB

1. DEFINITIONS

1. The CHM Club membership (“Membership”) and its benefits are offered by the Company at its sole and absolute discretion to the Members and reserves the right to accept or refuse a Member without assigning any reasons thereto. Corporations, associations or groups are not eligible to enrol in the CHM Club.
2. Upon successful enrolment, Members are entitled to earn Points from Bookings and/or for Stays that complies with the requirements in Clause D(1) and the accumulated Points may be redeemed for the rewards/benefits in accordance with Clause H hereunder.
3. A Membership number will be allocated to each Member and the Membership number has to be quoted, unless otherwise provided in these terms and conditions or agreed by the Company, upon making a Booking or before check-out as a staying guest at the Participating Hotel(s).
4. The Points and Eligible Room Nights shall at all times remain the property of the Company and the Membership and accrued Points or Eligible Room Nights are non-transferable. The accrued Points, Eligible Room Nights and/or rewards are for the benefit of the Members only and the Members warrant, covenant and undertake not to sell, trade, exchange, barter or in deal with the accrued Points, Eligible Room Nights and/or rewards in any manner other than as provided in these terms and conditions.
5. Each Member warrants and undertakes that all information provided by the Member for the Membership is true, correct and accurate at all times and shall as soon as reasonable, update any changes to the information provided.
6. The Company shall not be responsible for any failure or inability of the Member in accessing its Membership account and/or to make a redemption of the Points and/or resulting in deactivation of his/her account or forfeiture of Points arising from a default or non-compliance by a Member of the terms and conditions of the CHM Club or by reasons not due to the Company’s acts or omission.
7. The Company, shall without prejudice to its rights at law including any criminal prosecution, be entitled to suspend, cancel and/or discontinue a Membership’s rights and benefits, including but not limited to blocked access to the Member’s account and/or redemption of Points and/or forfeiture of Points, if the Company has reasonable grounds to believe that a Member has: (i) acted in a manner inconsistent with applicable laws or regulations; (ii) acted in a manner inconsistent with, breached or violated any of these terms and conditions; (iii) engaged in any fraudulent, dishonest or deceptive, abusive or hostile conduct, (iv) committed theft or any other wrongdoing in connection with his/her Membership account and/or Points or other benefits provided to the Member; or (iv) failed or refused to pay any outstanding amount due and payable to the Company or any of the Participating Hotel(s).
8. The Company reserves the right to modify the CHM Club structure, benefits, terms and conditions and other features of the CHM Club for eg. conditions for earning, redeeming, use or continued availability of the Points, or to discontinue the CHM Club at any time, with or without notice and it shall be the Members’ responsibility to keep themselves up-to-date in respect of the CHM Club and applicable terms and conditions. A Member’s continued access or activities in relation to his/her Membership account, will be deemed as the Member’s acknowledgment and acceptance of all the terms and conditions and decision of the Company in relation to the CHM Club. The Company shall not at any time be liable in any way whatsoever for any loss or damage suffered by the Member resulting from the amendments hereto.
9. A Member may at any time check his/her Points, Bonus Points, Eligible Room Nights, status of Membership and any other benefits by logging into his/her Membership account via the Company’s website [www.chmclub.com].
10. A Member acknowledges and agrees that notwithstanding the Points, benefits, stays and rewards accorded to a Member, redemption or utilisation of such Points, benefits, stays and rewards are subject to the availability of the goods and services and applicable rules and regulations of each Participating Hotel(s), including but not limited to any “black-out” period for room reservations, determined by the respective Participating Hotel(s).
11. If a Member requires any clarification or further information or any rectification to his/her Membership account arising from technical or manifest error (not due to the Member’s acts or omission) with regards to these terms and conditions, CHM Club, Bookings, the Points or any other rights or benefits of the Member, the Member may contact email to customerservice@chmclub.com.  

1. Membership enrolment can be made online at the CHM Club website [www.chmclub.com] or at any one of the Participating Hotel(s). However, to be eligible to earn the Points, the applicant must be successfully enrolled as a Member before checking out from the Participating Hotel(s) and satisfies the conditions specified in Clause D.
2. A Member may only hold one Membership account at any one time. If a Member inadvertently creates a duplicate or multiple accounts, the Company shall at its sole and absolute discretion, merge and consolidate the details of the Member into any one of the accounts created. The Member shall not have any rights to claim any loss or shortfall in the accrued Points arising from the consolidated accounts. Where such duplication or multiple accounts are found to be created by reason of the Member’s actions set out in Clause B(7) above, the accounts shall be dealt with by the Company in the manner provided therein.
3. Based on the Eligible Room Nights earned by a Member in accordance with Clause E, a Member may be classified as a Basic, Preferred or Elite Member and enjoy the benefits and rewards as follows:-

4. To maintain a Membership, a Member must do one of the following activities within every 24 consecutive month period from the date of enrolment:-

1. make a Booking in accordance with Clause D(1); OR   
2. Stay at one of the Participating Hotel(s) in accordance with Clause D(8);

5. A Member may at any time cancel and discontinue his/her Membership by giving a written notice to the Company or delete his/her Membership account from CHM website [www.chmclub.com]. All Points must be redeemed before cancellation of Membership failing which, all the Points accrued up to the date of termination/cancellation/deletion shall be deemed forfeited and Membership account shall forthwith be deactivated.
6. A Membership will end automatically upon the death of a Member and all Points accrued up to the date of termination (if any) shall immediately be null and void and the Membership account deactivated.

1. Booking

2. The Member need not be a staying guest or be present at the point of check-in and check-out by the staying guest or it was a “no-show” event, so long as the requirements stated in Clause 1(a) – (d) above are complied with, the Points will be credited into the Member’s account in accordance with Clause D(3) below.
3. Two (2) Points are earned for every Ringgit Malaysia One (RM1.00) only spend at Qualifying Room Rate ie payment for room(s) only and exclude all applicable taxes, service charges and other spending at the Participating Hotel(s) and will be credited (whether earned via a Booking or Stay, within five [5] working days after the check-out date. Bookings made in foreign currencies will be converted into Ringgit Malaysia at such conversion rate as may be determined by the Company at its sole and absolute discretion for the purpose of Point calculation.
4. Notwithstanding the above, additional Points (“Bonus Points”) may be earned for Bookings made during promotional events/campaigns held by the Company from time to time.
5. Bonus Points will be credited into a Member’s account within 3 weeks after the end of the relevant promotion period or as provided in the terms and conditions of the said promotion.
6. Points or Bonus Points will only be credited into the Member’s account based on the Membership number quoted in the Booking regardless whether the staying guest or guests is/are also a Member or that payment for the Booking was made by the staying guest(s).
7. If the Membership number was not stated when the Booking was made and the Member stays in the Participating Hotel(s) as a guest, the Member is still eligible to earn the Points or Bonus Points by informing the front desk of his/her Membership number at any time before check-out and all expenses in relation to the room(s) are settled.
8.  Stay
   • If a staying guest is not a Member, he/she is still eligible to earn the Points or Bonus Points, if :- (a) he/she enrols as a Member of the CHM Club at the front desk of the Participating Hotel(s) prior to check-out; (b) the room(s) were reserved under Qualifying Room Rate; and (c) the room(s) charges (including any related expenses) are fully settled prior to check-out. No Points whatsoever will be awarded to a staying guest for the relevant stay if he/she enrols only after he/she checks out from the Participating Hotel(s)​
9. The Points are valid for twenty four (24) months from the Points issuance date or such other date as may be indicated in the Member’s account. Bonus Points will be subject to the terms and conditions of the relevant promotional events/campaigns.
10. Points are available for redemption as soon as they are credited into a Member’s account.
11. Points once expired or forfeited will not be reinstated.

1. A Member is entitled to one (1) Eligible Room Night for each night of Stay at the Participating Hotel(s) or each night reserved under a Booking and his/her accumulated Eligible Room Nights per each Qualifying Year will determine the Member’s Membership tier and the specific benefits accorded to the different Memberships stated in Clause C(3).
2. Eligible Room Night excludes all stay at Participating Hotel(s) that are redeemed by a Member in relation to his/her Birthday Reward.
3. Based on the number of Eligible Room Nights accumulated on the anniversary date of the Qualifying Year, the Membership tier will be adjusted (if applicable) accordingly.

 
F.  MEMBER’S DISCOUNT

1. A Member is eligible for a discount on his/her selected Qualifying Room Rate for his Booking or Stay at the Participating Hotel(s) and the amount of discount will be in accordance with his/her Membership tier set out in Clause C(3).
2. The discount will apply automatically once a Member logs into his/her Membership account.

G. BIRTHDAY REWARDS

1. Birthday Rewards for a Member will be uploaded digitally into the Member’s Membership account two (2) months prior to his/her birthday month, e.g. if a Member’s birthday falls on 15^th April, he/she will receive the Birthday Reward in his/her Membership account on 15^th February And if the Birthday Reward is a discounted (for Basic & Elite Member) or complimentary (for Preferred Member) stay at selected Participating Hotel(s), Bookings must be made by email to CHM Club (customerservice@chmclub.com) at least one (1) month prior to the expiry date stated for the Birthday Reward and the stay completed before the expiry date stated for the Birthday Reward.
2. The Birthday Reward is strictly for the benefit and enjoyment of the Member and in the event of a complimentary stay, if a Member is found not to be a staying guest, the Birthday Reward will immediately be considered null and void and the relevant Participating Hotel may impose a walk-in rate for the said room and be fully payable by the Member. Failure or refusal by a Member to settle the price or charges incurred for his/her stay, will be tantamount to a breach of these terms and conditions and the Company shall be entitled to exercise its rights under Clause B(7).  
3. The Birthday Reward is non-refundable, non-transferable, cannot be exchanged for cash, points or other benefits.
4. The Birthday Reward cannot be used in conjunction with any other discounts or promotional offers.
5. Other terms and conditions governing the use of Birthday Rewards apply.

1. The catalogue of items/rewards for redemption of points can be found in the Company’s website [www.chmclub.com].
2. The Member must have sufficient Points in his/her Membership account to redeem the particular reward of his/her choice.
3. When a Member makes a redemption, the corresponding number of Points will be automatically deducted from the Member’s Membership account upon completing the redemption transaction and the relevant reward redeemed can be viewed in the Membership account.
4. Redemption must be made online at the Company’s website [www.chmclub.com] only and the reward must be claimed before expiry date and terms and conditions applicable to the reward.
5. Rewards may not be combined with any other offers, discounts or promotions unless specifically permitted by the Company.
6. Upon completion of the redemption transaction, all goods and services redeemed are non-negotiable, commissionable, exchangeable for cash nor can it be re-instated.
7. Where a Member intends to redeem his/her Points for stay at the Participating Hotel(s), whether for the Member himself/herself or otherwise, the redemption must be made at least one (1) day in advance prior to the intended check in date through the Company’s website [www.chmclub.com], subject to availability and the terms and conditions for redemption.
8.  Upon completion of redemption transaction, the Points cannot be reinstated in the event of a no-show or cancellation.
9. Stay at a Participating Hotel by way of redemption of Points only, will not entitle the Member to a Eligible Room Night nor Points. Stay at a Participating redeemed partially in Points and cash, only the portion of the Qualifying Room Rate paid by the Member in cash, will entitle the Member to Points.
10. The Company reserves the right to reject any redemption or claim for reward that has been tampered with, or found unacceptable, or not used in accordance with these terms and conditions.